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Process

How to prioritise Product Backlog

How to prioritise Product Backlog

Product Backlog is a listing of what the team wants to put in their release which includes: new features to develop, new ideas the team working on, bugs or technical debt.

Why Creating Tech Debt Is a Necessary Evil

Why Creating Tech Debt Is a Necessary Evil

Tech debt is something that used to drive me nuts. Developers pressured me to give them room to handle tech debt. They claimed everything could collapse if I wouldn’t listen to them. Meanwhile, demanding stakeholders wanted more output and didn’t understand why dealing with tech debt mattered, and unfortunately, I didn’t understand it either.

WIP, Multi-Tasking, Context Switching (Video)

WIP, Multi-Tasking, Context Switching (Video)

Saying “we need to lower work in progress” is like saying “we should do less” (to people who aren’t versed in the underlying theory). It doesn’t go over well! Instead, it is better to talk about multi-tasking, context switching, plans going stale, and delaying delivering valuable things.

Understanding the role of product ops | Christine Itwaru (Pendo)

Understanding the role of product ops | Christine Itwaru (Pendo)

Christine Itwaru is a longtime product operations leader at Pendo and more recently has taken on the larger role of Principal Strategist there. Before leading product ops, Christine spent 12 years in product management. In this episode, we delve into the rapidly growing field of product ops and discover how Christine is part of shaping the role industry-wide. She helps us define the role of product operations, what kind of person would be a good fit for the product ops role, when your company would benefit from product ops, and what red flags to look for if you decide to go down this path. 

Forget Scrum Masters. Focus on Outcomes.

Forget Scrum Masters. Focus on Outcomes.

The year was 1995, and Quentin Tarantino’s Pulp Fiction wasn’t the only chaotic thing shaking up the world. Javascript had just hit the scene and everyone in the software development industry was frantically trying to build things as quickly as possible, mostly leaving process to happenstance. At best, any attempt to build faster was ineffective. At worst, it was counterproductive.

TBM 11/52: Scaffolding & Skepticism

TBM 11/52: Scaffolding & Skepticism

Scaffolds are helpful and sometimes necessary. Example: To understand and eliminate costly dependencies, you’ll need to observe those dependencies. To accomplish that, you might set up an intricate system to specify and view dependencies across the organization.

How to Write a PRD That Actually Helps You Build Products

How to Write a PRD That Actually Helps You Build Products

How to know that you’re on the right track with your team

Product Managers are ultimately responsible for figuring out what to build and ensuring it is impactful. 

Simple in theory, but not easy. 

PMs have to source and process ideas from every direction, rationalize and advocate for which investments make sense, and hold steady in conviction about their roadmap while staying flexible for things to change as they learn.

The Secret to Building a Customer-Centric Culture

The Secret to Building a Customer-Centric Culture

Data shows that customer-centered businesses outperform their competition. 

According to a survey from California Review Management, companies who said their customer focus was “very mature” experienced 2.5X the revenue growth of companies with a “very immature” focus.