Learn about personalized customer experiences and the impact they can have on a brand and its customers.
Design
Gainsight PX founder Mickey Alon on using your product as a vehicle for growth
As soon as a customer buys your solution, the bulk of the customer journey will be inside the product. Are you taking full advantage of it?
Intercom’s product principles: Building product that’s opinionated by default, but flexible under the hood
Designing a product is a balancing act. At Intercom, we balance strong opinions about the future of customer support with our goal of meeting a huge variety of customer needs.